TLEQ Policies
Our policies set out the standards and procedures that underpin everything we do at TLEQ. They reflect our commitment to fairness, integrity, and the consistent delivery of high-quality qualifications across all approved education hubs.
Appeals Policy
Our appeals process ensures that all learners have the right to challenge assessment decisions they believe to be unfair, with a clear and transparent procedure for raising and resolving concerns.
Assessment Policy
This policy sets out the standards and procedures governing how learner assessments are designed, delivered, and marked to ensure fairness, consistency, and reliability across all TLEQ qualifications.
Certification Policy
Details the processes and requirements for the award and issue of certificates upon successful completion of a TLEQ qualification, including timescales and responsibilities.
Complaints Policy
Outlines how learners, centres, and other stakeholders can raise a formal complaint, and the steps TLEQ will take to investigate and resolve issues in a fair and timely manner.
Equality, Diversity & Inclusion
TLEQ is committed to providing equal access to qualifications for all learners. This policy sets out our approach to promoting fairness and removing barriers across all aspects of our work.
Malpractice & Maladministation Policy
Defines what constitutes malpractice or maladministration within assessment and centre delivery, and the procedures followed when allegations are investigated.
Safeguarding Policy
Outlines TLEQ's commitment to protecting the welfare of all learners, particularly children and vulnerable adults, and the responsibilities of centres and staff in upholding these standards.
Quality Assurance & Governance Framework
Describes the systems and processes TLEQ uses to monitor, evaluate, and continuously improve the quality of its qualifications, assessments, and approved centres.
Reasonable Adjustments & Special Consideration
Explains how TLEQ supports learners with particular needs or exceptional circumstances to access assessments fairly, without compromising the integrity of the qualification.
Recognition of Prior Learning
Sets out how learners may be able to use existing knowledge, skills, or experience to gain credit towards a TLEQ qualification, and the process for making an application.
Whistleblowing Policy
Provides a confidential mechanism for individuals to raise serious concerns about malpractice, misconduct, or risk to learners, without fear of detriment or reprisal.
